Our return policy allows for a 14-day window from the date of item receipt to request a return. However, please be aware that a 15% restocking fee will apply to cover processing costs.
Exceptions / non-returnable items
Certain types of items are ineligible for returns, including bulk orders and custom products such as special orders, personalized items, or Talavera dinnerware sets. Moreover, we cannot accept returns for orders beyond 14 days from the date of delivery. Should you have any inquiries or apprehensions regarding your particular item, we encourage you to reach out to us for clarification.
How to Return
To be eligible for a return, your item must be in the same condition that you received it, and must be unworn or unused.
To start a return, you can contact customer service at the "Contact" page or email firstname.lastname@example.org. If your return is accepted, you must provide your own shipping label. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please provide pictures of damage, as all our products are insured.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to reach out at the "Contact" page or at firstname.lastname@example.org